There is lots of stuff here to help you get the most out of Live Talkback. If the FAQs, Manuals and Howto guides don't help then contact us and we'll be glad to help out.
Q: The application doesn't work on my phone
A: Contact us via www.livetalkback.com/contact telling us the make and model of your phone and we'll see what we can do. You can always vote right here on the website while you are waiting.
Q: Does Live Talkback support the iPhone?
A: Yes - you can download the client from the iTunes App Store
Q: Does Live Talkback support BlackBerry?
A: Yes - you can get an advanced application for your BlackBerry phone. Just go to m.livetalkback.com
Q: What Nokia phones does Live Talkback support?
A: The Live Talkback mobile website (http://m.livetalkback.com) should work on all Nokia phones with a browser. There is no application for Nokia phones.
Q: I don't have an iPhone or Blackberry, can I still vote?
A: Yes - we support every phone, just go to m.livetalkback.com in your phone's browser, and you'll be able to vote straight away
Q: How much does it cost to vote?
A: Your standard mobile data charge will apply for votes made using Live Talkback. We've worked hard to make Live Talkback use as little data as possible, so the cost should be very low. For example, if your data plan costs £1 per megabyte then each vote will cost approximately £0.0001 (or one-thousandth of a penny)
Q: Will Live Talkback work if I don't have a data connection on my phone?
A: Sorry no it won't, Live Talkback needs a data connection to work. Ask your operator about how to get a data (internet) connection on your phone.
Q: I see an error message saying port 843 is CLOSED
A: Your firewall or antivirus program is blocking access to port 843, and you're using a Mac or a non-Internet Explorer browser on the PC. Either switch to using Internet Explorer on the PC, or ask your network adminsitrator to open access to port 843.
Details for advanced users: The Live Talkback console uses Adobe Flash, which uses port 843 for security policies (see http://www.adobe.com/devnet/flashplayer/articles/socket_policy_files.html). On Windows/IE it's possible to work around this when port 843 is blocked, but due to limitations in the Flash platform that's not possible with other browsers or on the Mac.
Q: Help I've forgotten my username/password!
A: Email us at support@livetalkback.com and we'll reset it for you or remind you of your username.
Q: How do I get an account for Live Talkback?
A: Contact us via www.livetalkback.com/signup with details of your event and we will be happy to set you up with an account.
